(1) GOOLINE Group's commercial teppan griddle equipment service management agency:
1. The maintenance department is specifically responsible for the service work and is supervised by the engineering department.
2. The maintenance department has designated personnel to carry out daily management of service work.
3. The design, production and supply departments all cooperate with the service work according to the requirements of the project.
4. The factory director directly supervises and evaluates service work.
5. After the product passes the inspection and acceptance, the company's self-made commercial teppan griddle equipment will be guaranteed for one year (motor warranty is half a year). Lifetime maintenance.
(2) Working procedures of GOOLINE Group services
1. All the feedback reported by the users will be fed back to the maintenance department. The maintenance department’s experienced managers and engineering technicians will go to the user’s location to inspect the project site, determine the cause of the quality problem, clarify the specific responsibilities, and negotiate with the user for fees. At the same time, Notify the company to prepare maintenance materials and maintenance tools to determine the number of maintenance personnel.
2. After the maintenance project is completed, the user will come forward to conduct acceptance. After passing the inspection, an acceptance certificate will be issued.
If possible, kindly suggest please your detailed product requirements, purchase quantity and delivery port or address etc. Given detailed request helps to gain better-matched customized solution. Thanks for your patience.
Your request will be responsed within 24 hours, kindly pay attention to your email please.